Exhibitor and Sponsorship Packages FAQ's

  • When can I register my delegates?
    Once you have signed your contract, paid in full (or an agreed amount as per your billing schedule) and our registration system has opened - you will be sent a link via Eventbrite. This will allow you to provide your relevant delegate information which will then be passed onto Reed MIDEM - please allow 3-5 working days for processing time. Please do NOT register via the MIPIM website if you are intending to take an exhibitor or sponsorship package - our team will handle all your administration for you.

    We strongly advise that you read our useful information in your Exhibitor Pack provided by your Account Manager.

  • Can I change or cancel my booking?

    Once a contract has been signed (physically or digitally) for an exhibition or sponsorship package, this is then binding and you have an obligation to pay. We operate a strict no refund policy on all exhibition and sponsorship opportunities. This extends to inclusive as well as additional services (i.e extra delegate passes).

    If an exhibitor delegate finds themselves unable to attend there is an opportunity to perform a delegate name change. This is free of charge up until 25th January 2019. After this deadline, there is an administrative fee of £200+VAT until 1st March 2019, after which date you will need to purchase an entirely new delegate pass at the full rate as per our website.

  • Where is my MIPIM delegate pass?
    Your MIPIM delegate pass may be supplied in a number of ways dependent on your previous attendance. Please note these do not get sent out until closer to the event and this is done so by Reed MIDEM:

    • Via post: If you have uploaded a photograph on your database profile before the end of January 2019 your MIPIM pass should be posted to the main address provided in your registration. Please note these cannot be resent to you if they are lost, misplaced or require amendments.

    • Via MIPIM database: If you do not have a photograph on your database, your profile will display an e-ticket and you will be also be sent an e-ticket via email (from 4 to 6 weeks before the event). You should then check in on site with photo ID and your pass can be claimed here.

    • I have not received my MIPIM pass/I have lost or misplaced my MIPIM delegate pass: If you have not received/misplaced your postal MIPIM pass and cannot locate and e-ticket on the database, you will need to pick up a replacement on site with any photo ID. We do recommend that you carry photo ID at all times in case that you lose your pass.

  • Where is my London Club card?
    We post out London Club cards in advance. The person who made the booking would have selected an option EITHER to have sent in bulk to one individual OR to have sent via post to each individual. These are not posted until 2-4 weeks before the event. If you need to change the name on a London Club card this can be done either prior to 25th January 2019. After this date you will need to obtain a replacement on site.

  • I have already purchased my MIPIM delegate pass, can I still have an exhibition or sponsorship opportunity?
    Yes, we understand that many companies operate across international areas. Therefore, you can purchase a London Club ONLY pass for £400 + VAT for exhibitor delegates and this can be incorporated into any package costs.

  • When and how can I get access to the MIPIM database?
    Access to the MIPIM database is distributed via Reed MIDEM once your registration has been processed and only once the database has been opened. This database will not open until early 2019 and completion of our Eventbrite process does not provide the access to the database directly.

    An email will be sent to you directly from Reed MIDEM containing your log in details from noreply@reedmidem.com - please check your spam and your junk mail for this correspondence. If you cannot locate this email, please contact Rebecca Reeves at rebecca@pipers.co.uk.

  • How can I book accommodation?

    During your registration process you will be asked to indicate your requirement for accommodation and select 3 options for hotels. Due to limited quantity and popularity of certain accommodation, we are unable to guarantee that you will receive your preferred choices. However, every effort is made to provide you with an alternative of a similar standard and price.

    All bookings that proceed through Pipers are provided by Dovetail Foks via Reed MIDEM and will be subject to a service charge (from Dovetail Foks). The deadline for this is 21st December 2018.

  • What is the process for supplying artwork?

    The deadline for supplying artwork is 28th January 2019.. Please send your artwork to Becci Hurst at becci@pipers.co.uk and to your Account Manager.

    Artwork to be supplied either InDesign, Illustrator, Photoshop or a high resolution PDF by CD, memory stick, or FTP and YouSendIt style websites.  Please make sure your artwork is supplied with 40mm bleed at finished size. All graphic panels are printed using a CMYK system, therefore please supply your artwork accordingly. Artwork should be supplied with two A4 proofs, one showing the position of AV and Literature holders if required

    If you have any questions or require further advice please contact Becci Hurst, becci@pipers.co.uk

  • Can I hire AV products and services?

    Yes however, this cost is on top of what is included within your package. We can organise the hire of AV equipment for you and hire costs include installation and onsite technical support.

    Please contact your Account Manager for a list of available items along with costs.

  • Can I have literature holders and shelves?

    If you have any questions, please contact: Becci Hurst, becci@pipers.co.uk

  • How do I ship my items and how many boxes can I ship? 

    The number of boxes we transport is dependent on your package, as detailed in your contract. As our storage on site is limited, if you have any additional shipping requirements, there will be a further charge of £140 +VAT per A4 box each way.

    If you require additional shipping or you require the delivery address, please contact your Account Manager to organise. 

  • Can I have my unused literature returned?

    After the event, only boxes that are securely taped and labelled  will be returned to our freight company at a cost. Further instructions will be given by our team onsite. 

    On our return from MIPIM, we will inform you when your items are ready to collect. From here, you can either arrange for your own courier or use our freight company for delivery. You will be invoiced directly by our freight company should you wish to use their services.