Exhibitor and Sponsorship Packages FAQ's
- When can I register my delegates?
Once you have signed your contract, paid in full (or an agreed amount as per your billing schedule) and our registration system has opened - you will be sent a link via Eventbrite. This will allow you to provide your relevant delegate information which will then be passed onto Reed MIDEM - please allow 5-7 working days for processing time. Please do NOT register via the MIPIM website if you are intending to take an exhibitor or sponsorship package - our team will handle all your administration for you.
We strongly advise that you read our useful information in your Exhibitor Pack provided by your Account Manager.
- Can I change or cancel my booking?
Once a contract has been signed (physically or digitally) for an exhibition or sponsorship package, this is then binding and an obligation to pay. We operate a strict no refund policy on all exhibition and sponsorship opportunities. This extends to inclusive as well as additional services (i.e extra delegate passes).
If an exhibitor delegate finds themselves unable to attend there is an opportunity to perform a delegate name change. This is free of charge up until 23rd February 2017. After this deadline, you will need to direct your request to Reed MIDEM for the MIPIM delegate pass. There is likely to be a charge after this time regardless of whether the delegate forms part of your inclusive allocation.
The London Club card can be transferred to another colleague at any time, please advise the London Stand Reception Desk upon your arrival and this can be rectified for you.
- Where is my MIPIM delegate pass?
Your MIPIM delegate pass may be supplied in a number of ways dependent on your previous attendance. Please note these do not get sent out until closer to the event and this is done so by Reed MIDEM:
- Via post: If you attended MIPIM 2016 and have a photograph on file your MIPIM pass will be posted to the main address provided in your contract with us. Please note these cannot be resent to you if they are lost, misplaced or require amendments.
- Via MIPIM database: If you have not attended MIPIM 2016 and do not have a photograph on file your MIPIM database will display an e-ticket and you will be also sent an e-ticket via email. You should then check in on site with photo ID and your pass can be claimed here. Please note that an e-ticket email cannot be resent to you, therefore if you cannot locate this please contact Reed MIDEM IT Support.
- I have not received my MIPIM pass/I have lost or misplaced my MIPIM delegate pass: If you have not received/misplaced your MIPIM pass via the post and cannot locate this on the database please contact Reed MIDEM IT Support or the customer helpdesk via phone. You can always pick up a replacement on site with any photo ID. We do recommend that you carry photo ID at all times in case that you lose your pass.
- Where is my London Club card?
We do not send out London Club cards in advance. These are collectable on site from the London Stand Reception Desk.
- I have already purchased my MIPIM delegate pass, can I still have an exhibition or sponsorship opportunity?
Yes, we understand that many companies operate across international areas. Therefore, you can purchase a London Club ONLY pass for £350 + VAT for exhibitor delegates and this can be incorporated into any package costs. To find out more about the benefits of the Exhibition and Sponsorship opportunities please visit our Join Us page.
- When and how can I get access to the MIPIM database?
Access to the MIPIM database is distributed via Reed MIDEM once your registration has been processed. This database will not open until early 2017 and completion of our Eventbrite process does not provide the access to the database directly.
An email will be sent to you containing your log in details - please check your spam and your junk mail for this correspondence. If you have not received log in details 7 working days after completion of the Eventbrite link, please contact Reed MIDEM IT Support.
- How can I book accommodation?
During your registration process you will be asked to indicate your requirement for accommodation and select 3 options for hotels. Due to limited quantity and popularity of certain accommodation, we are unable to guarantee that you will receive your preferred choices. However, every effort is made to provide you with an alternative of a similar standard and price.
All bookings that proceed through Pipers are provided by Dovetail Foks via Reed MIDEM and will be subject to a service charge (from Dovetail Foks).
What is the process for supplying artwork?
The deadline for supplying artwork is 20th January 2017. Please send your artwork to Martin Page - email@example.com and to your Account Manager
Artwork to be supplied either InDesign, Illustrator, Photoshop or a high resolution PDF by CD, memory stick, or FTP and YouSendIt style websites. Please make sure your artwork is supplied with 40mm bleed at finished size. All graphic panels are printed using a CMYK system, therefore please supply your artwork accordingly. Artwork should be supplied with two A4 proofs, one showing the position of AV and Literature holders if required
If you have any questions or require further advice please contact: Martin Page, firstname.lastname@example.org
Can I view my artwork before shipment?
Yes, providing that your artwork is supplied no later than 20th January 2017. All graphics will be available to view the week commencing 20th February 2017.
To arrange a viewing please contact your Account Manager.
Can I hire AV products and services?
Yes however, this cost is on top of what is included within your package. We can organise the hire of AV equipment for you and hire costs include installation and onsite technical support.
Please contact your Account Manager for a list of available items along with costs.
Can I have literature holders and shelves
Yes, we can supply literature shelves for you free of charge - these are 55cm in length and 9cm in depth. These must be requested in advance and are pre-order only. We cannot provide these to you on site should you decide you require one.
Please confirm quantity and location required, no later than 20th January 2017 and if you require anything bespoke, please contact your Account Manager to discuss.
How do I ship my items and how many boxes can I ship?
The number of boxes we transport is dependent on your package, as detailed in your contract. As our storage on site is limited, if you have any additional shipping requirements, there will be a further charge of £100 +VAT per A4 box.
If you require additional shipping or you require the delivery address, please contact your Account Manager to organise.
Can I have my unused literature returned?
After the event, only boxes that are securely taped and labelled will be returned to our freight company. Further instructions will be given by our team onsite.
On our return from MIPIM, we will inform you when your items are ready to collect. From here, you can either arrange for your own courier or use our freight company for delivery. You will be invoiced directly by our freight company should you wish to use their services.
Design: Ivó Alvarez - www.ivodisseny.com